Shipping Policy
At Slay the Scale, we are committed to getting your products to you as quickly and efficiently as possible so you can begin your wellness journey.
Order Processing
Once you place an order and we confirm receipt of your Direct Bank Transfer (EFT) payment, your order will be processed. Please note that it may take 1-2 business days for EFT payments to reflect in our account. Processing of the order will only commence once payment is confirmed.
Shipping
We offer a standard, flat-rate shipping fee of R80 on all orders under R1000 and free shipping for orders over R1000 nationwide . Our trusted courier partners handle all deliveries. Once your order is dispatched, you will receive a notification.
Delivery Times
Main Centres: Typically 2-4 business days after payment confirmation.
Outlying Areas: Typically 3-7 business days after payment confirmation.
Please note that these are estimated times, and unforeseen delays can occasionally occur. We do not ship on weekends or public holidays.
Order Tracking
We will provide tracking information as soon as it is available from our courier partners, allowing you to monitor your delivery’s progress.
Refund Policy
Your satisfaction is important to us. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for a Return
To be eligible for a return, your item must be in the same condition that you received it: sealed, unused, and in its original packaging. You will also need your receipt or proof of purchase.
Please note: Due to the nature of our wellness products, we cannot accept returns on any opened items.
How to Start a Return
To start a return, please contact us at info@slaythescale.co.za If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If you find that an item is defective, damaged, or if you have received the wrong product, contact us immediately at info@slaythescale.co.za with your order number and details (including a photo if possible) so we can evaluate the issue.
Refunds
We will notify you once we’ve received and inspected your authorized return. If approved, you’ll be automatically refunded via EFT, excluding the original shipping cost. Please allow up to 10 business days for the refund to be processed.